I may have attended 20 events and conferences this year. I've been to conferences all my career, but it was especially concentrated this year as an exhibitor, speaker and attendee. So, I've seen conferences, events and symposiums from multiple perspectives at events such as Internet Retail, eTail, Shop.org, SuperNova, WOMMA, iCitizen Symposium, adTech, SES, eMetrics, Creative Good, Forrester Consumer Forum, eComXpo (virtual conference), and others.
iPods are great because they do so many little things right -- software, packaging, itunes, advertising. It's a whole experience. The goal is to create an iPod-like experience for conferences. Attendees, exhibitors and speakers have limited time and money. Some can only attend one or two conferences a year. So excellent logistics, attendees and speakers make a conference stand out like iPod stands out among MP3 players. A great conference experience has great topics, ample networking, and a bunch of little things that just go right.
So, in the interest of creating an excellent event experience for exhibitors, speakers and attendees, here are some of my tips (some big, some small) for creating a great conference experience!
- Send a Countdown to Hotel Sell Out -- Every conference has a
preferred hotel with reserved room. Most attendees are procrastinators on
booking the hotel. With a regular email tell them how many rooms are left.
- Send a "To Bring" Reminder to Attendees and Speakers -- No one does this. But why not send an email a couple days before the show reminding attendees to bring cards, a bathing suit if it's a warm area with a pool, sunglasses, etc. Send the expected weather forecast. And send logistics of the event (hotel address, conference address, etc.). This creates goodwill, excitement, and is a little thing that prior to the event shows you've got your s&%t together.
- Use an Online Extranet for Exhibitors -- Internet Retailer and Shop.org have very useful online systems to select your booth, rent furniture, get billing details, etc. This is a win win...I'm sure this reduces churn and time for the conference organizer and makes it easy, fast and convenient for the exhibitor to get their s&%t together!
- 20 Feet Badge Layout Test -- Whether you're an attendee or an exhibitor, everyone is looking at badges to find someone they want to meet or talk to. And this is the biggest motivator for coming to conferences. Can I see the name of the person and company on the badge from 20 feet away? Make the name and company name larger, and include the location of attendee (WOMMA does this).
- Blog Before the Conference -- WOMMA is the only conference that has a pre-conference blog. Attendees and speakers can submit tips and teasers to their show. These get linked from elsewhere and build buzz.
- Prep Speakers On the Phone -- Shop.org and WOMMA get on the phone with speakers to discuss how presentations should go, expectations, guidelines, templates, etc. This creates a high quality show and content. Reinforce what the audience wants to hear, show examples of high rated presentations, require case studies and examples, and reinforce no selling. An email won't do this...make the speakers accountable to the content organizer -- lest they not be asked back.
- Hand out a Pocket Agenda -- I'm sure some conference does this, but not the conferences above. Make it easy for attendees to see what's next without carrying a big book, reaching in the bag, and looking for page 5 in the big book. If you have a large badge holder, put it in the badge or on the back of nametags.
- Separate Content and Exhibitor Fees -- Should exhibitors be able to pay their way to speak? Would this create great content? Good magazines separate editorial from advertising. Conferences should do the same. If part of a conference's product are great speakers and topics, the event organizer should find the best speakers and topics...period. At online online retail conference, for example, you can pay to speak (and it costs a lot). Even if I had more budget than I knew what to do with, I wouldn't want to be associated sponsored speaking because as an attendee (and I am both), I wouldn't want to listen to sponsored speakers. I think the topics aren't as interesting and the content suffers. Anyone paying to speak will be more likely to 'sell' in an effort to recoup that investment.
- Give Feedback to Speakers -- Want great speakers to come back? Give them feedback. Send them video or audio of their presentation. Send them the scores from the session feedback survey. Great speakers always want to improve and they'll look forward to speaking at your conference next year if you give them feedback.
- Thank the Speakers -- For the same reason you want to give
feedback to speakers, thank speakers after the conferences. I've presented at about
10 conferences this year and only one sent a thank you note after the event. That stood out to me.
It made me want to refer other speakers to those conference organizers, and made
me want to come back. It made me want to tell others to attend the event.
Speakers are your product and they're your influencers for driving word of
- Select Speakers Based on Feedback and Topic Popularity --
Conference excellence is based on logistics (facilities, organization, etc.), participants
(networking) and speakers (content). So, great content is based on the right
topics and the best speakers presenting them. Select next year speakers based
on previous years' feedback, attendee feedback and input on great speakers, and
topic popularity. Topic popularity can be gauged by attendance to previous
conference topics, most popular article topics online, attendance to other
shows and its topics, and attendee surveys. Also consider topics and speakers
based on brands that are popular. The most popular breakout at a recent Word of
Mouth conference was one where Coca Cola, Dell and Microsoft were all speaking.
- Bring in Speakers with Wisdom, Emotion and Perspective -- In
addition to selecting speakers that have good feedback and the right topic or
brand, consider seeking out speakers that present wisdom, not just knowledge.
What makes a keynote a keynote? Typically a great keynote makes you think,
stretches your perspective, and is emotional and memorable. Certain speakers, perhaps
not keynote-level, present their topics from a more strategic perspective. They
can tell good stories. They simplify the complex. They share how knowledge is
applied, and how things fit in a broader perspective. These are the
presentations attendees remember. They forget the typical tactical breakout
tips and tricks. And as a conference organizer, you want as much emotional and
memorability from your conference. My guess is attendees typically forget
and/or don't act on 95% of what they heard.
- Bring in Speakers and Topics that are "Off" Topic -- I ran into the VP of eCommerce for a major brand at Forrester Consumer Forum, who had just attended Shop.org (as I did). For her needs (higher level) she liked Consumer Forum better because it talked about topics with different perspectives instead of the tactical topics presented by all retailers. If you're a conference trying to attract senior execs, they are interested by the name and perspective of the keynotes (see above), and topics that will broaden their perspective. Otherwise, they've heard everything else before and the only attraction left is networking.
- Create Roundtables -- Shop.org has a popular section of their conference where brand leaders, sometimes with their agencies and vendors, present topical case studies. Roundtables are popular because they are targeted, small enough to allow Q&A and discussion, and they are great for networking. It's also a great way to find out what topics are most popular! One roundtable on organization issues had to put two roundtables together to meet the demand.
- Leave Time for Q&A -- At a recent WOMMA conference Dell, Coca Cola an Microsoft leaders spoke on word of mouth. They left no time for Q&A and everyone was disappointed. My sense is the audience would rather they spend 1/2 time presenting and 1/2 time for Q&A. This is why roundtables (above) are so popular. Format the session and instruct the speakers to leave adequate time for Q&A. Have someone in the room give the speaker 10 and 5 minute warnings (WOMMA does this). And make sure every topic ends on time so that next topics are not running behind, squeezing out Q&A time.